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Return Policy
Products which have not been opened may be returned within 30 days for a refund, less shipping charges.
Please note we do not accept returns on products from Thorne Research, Vetri-Science, PetAlive, which have been opened. See below for NaturVet's return policy.
To return an unopened product, simply follow these steps:
1. Contact our service department by calling 1-877-5-PetCare (1-877-573-8227), or by sending an email to service@holisticpetinfo.com.
2. You will be issued a Return Authorization number which will need to be included in your return package.
3. Send your package to:
Returns
Holistic Pet Inc.
4141 W. 134 Place
Broomfield, CO 80020
Return Policy for NaturVet and GreenTree products
Every product manufactured by the Garmon Corporation (NaturVet and GreenTree items) is covered by a 100% Money Back Guarantee -- direct from NaturVet.
To request a refund, mail the unused portion of the product, a copy of your purchase receipt, along with a brief note explaining the reason for your return. All refunds will be processed within seven working days and you will be mailed a check in the amount of your purchase price. Mail requests to:
The Garmon Corporation
Attention: Returns Department
27461 Via Industria
Temecula, CA 92590
Please note this guarantee applies only to NaturVet and GreenTree products.
See all NaturVet and GreenTree products.
Cancelled Orders
If you wish to cancel your order, please notify us immediately to avoid being charged shipping costs. (See below for contact information.) If your order has already been shipped, simply follow the instructions above to return the products.
If you have questions about your order, please contact us:
Holistic Pet Inc.
Email: service@holisticpetinfo.com
United States: 877-5-PetCare (877-573-8227)
Outside the US: 303-888-5101
Fax: 303-463-5240
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